Your privacy matters to us. This page explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a member based in the Philippines.
When you create an account on 188 coins, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with applicable Philippine regulations. We do not collect more personal information than is necessary for these purposes. All registration data is stored on secured servers and is accessible only to authorised personnel. You may update your contact details at any time through your account settings.
Every deposit and withdrawal you make on the platform is recorded, including the amount in Philippine pesos, the payment channel used, the timestamp, and the outcome of the transaction. These records are kept to process your payments accurately, resolve any disputes, and meet our financial reporting obligations. We do not store full card numbers or sensitive payment credentials on our servers; payment processing is handled by our certified payment partners. Transaction history is available to you at any time through your account dashboard. Records are retained for the period required by Philippine law and then securely deleted.
We automatically collect certain technical data when you access 188 coins, including your device type, operating system, browser version, IP address, and session duration. This data helps us optimise the platform for mobile users across the Philippines, detect unusual login activity, and improve overall performance. We do not use this data to build individual advertising profiles or share it with third-party marketers. Usage patterns are analysed in aggregate form to guide product improvements. You can limit certain data collection by adjusting your browser or device privacy settings, though some features may be affected.
When you contact our support team, we retain records of your messages, the nature of your query, and the resolution provided. These records allow us to maintain continuity of service, follow up on unresolved issues, and improve the quality of our customer support for all Philippines members. Communications are stored securely and are not shared outside the 188 coins support team except where required by law. You may request a copy of your support history at any time by contacting us at [email protected]. We will respond to all data access requests within a reasonable timeframe.
A clear breakdown of our data practices — no legal jargon, just plain Philippine English.
Your data is used to operate your account, process PHP deposits and withdrawals, verify your identity, deliver customer support, and send you important account notifications. We may also use anonymised, aggregated data to improve our platform features and gaming experience. We will never use your personal data for purposes that are incompatible with the reason it was originally collected.
We share your data only with trusted service providers who help us operate the platform — such as payment processors and identity verification partners — and only to the extent necessary. We may also disclose information to Philippine regulatory authorities or law enforcement when legally required to do so. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
We apply industry-standard security measures including encrypted data transmission, access controls, and regular security reviews to protect your personal information. Our servers are hosted in secure environments with restricted physical and digital access. In the unlikely event of a data breach that affects your rights, we will notify you and the relevant Philippine authorities promptly and take immediate remedial action.
You may request a copy of the personal data we hold about you at any time by emailing [email protected].
If any of your personal details are inaccurate or out of date, you can update them in your account settings or contact our support team.
You may request deletion of your account and associated data, subject to our legal retention obligations under Philippine law.
You may object to certain types of data processing, including any direct marketing communications, at any time.
Where technically feasible, you may request your personal data in a structured, machine-readable format for transfer to another service.
Send your request to [email protected]. We will acknowledge within 3 business days and respond fully within 30 days.
Our support team is available 24/7 to help with any privacy-related concern. You can also check our FAQ for quick answers, or head to your account to review your data settings.